In the the case of transactions funded by finance companies, we enable them to process your purchase by passing your details to them. Personal details and a copy of your driving licence are retained by them.
We retain the details of your vehicle and ownership in order to send MoT reminders, ‘thank you’ letters and occasional marketing information such as stock lists and promotional offers.
In the event of a legitimate request from the Police, such as speeding or parking tickets, accident information or illness, we will assist by giving the information requested.
As an ethically led business, we take your privacy seriously. For the purposes of Data Protection legislation, our data controller is the business proprietor, Peter Murray.
We collect your information both at the enquiry stage and at the time of purchase of a vehicle, goods or services. This enables us to respond to your requests and fulfil our obligations in the event of safety recalls.
The present owner of the business, Peter Murray, has been involved in car retailing since 1968. Since taking over in 1993, Peter has made it his mission to source well cared for cars and offer them at value for money prices. “You can buy a car anywhere” says Peter, “but we like to put in the extra effort to offer vehicles with that elusive ‘wow’ factor. The right car, matched to your requirements, means customer satisfaction for you and job satisfaction for us. It also means you are likely to come and see us as your preferred used car dealership next time and to recommend friends, family and associates”. It certainly works for HLG – 88% of retail sales over the past eight years have resulted from repeat business and recommendation. A recent survey showed that the majority of people buying a used car still prefer to see and touch their prospective purchase, rather than hope for the best online. We would always recommend that you see what you are getting and not only look it over, but test drive it and make sure it feels right for you. New customers are always welcome and we are happy to guide you.
Peter will be pleased to discuss your purchase criteria. If you have an exceptional car to sell, please ‘phone me with full details. ( It is a good idea to have the service book and V5 registration document to hand when doing this ). HLG has a clear message to motorists: when it comes to buying a used car, spend your money prudently and deal with a supplier with a solid reputation, preferably on a recommendation from someone who has done business with them. More than fifty of our customers have very kindly written 5 star ditties on Google Business Reviews, which makes us feel proud of the serious effort we put in. That means a lot.
When Robert Austin opened for business here on the 15th of June 1927, he could not have envisioned that 94 years later, the business would still retain the values and customer focus which saw his original team flourish through sheer hard work and determination. A legacy which we are proud to uphold, while embracing contemporary technology, more sophisticated customer requirements and ever changing market and economic forces.
Read on, click on all the pages and enjoy our 24/7 website offering. Come back and visit us as many times as you like and please tell your friends to have a look! Of course, we don’t want you to just sit there and look at your computer screen… we’ll be pleased to meet you, show you round and extend you the cordial HLG welcome. This, after all, is part of the reason we have such a high incidence of repeat and referral business. A visitor once told us ” I always enjoy coming here. I have been to a lot of garages over the years, but yours is like a grain of gold in a sea of sand.” We think he likes us. We hope you will, too. Enjoy!
